Department of Human Services

The El Paso County Department of Human Services (DHS) strives to protect our most vulnerable citizens while providing efficient access to the services provided by local, state and federal governments. We aim to keep families together and help them to become self sufficient. We work closely with community organizations to stretch the safety net we provide even further.

Telephone: (719) 636-0000

Main Location:
3rd Floor
1675 West Garden of the Gods Road
Colorado Springs, CO 80907

Additional locations

Protecting People of All Ages and Helping Families

County staff work around the clock to partner with their community to protect children and at-risk adults, and strengthen families.

Assistance available from DHS includes food assistance, medical assistance, child care assistance, and other programs. Many of these programs are paid for using state and federal funds and may be available to citizens who meet the eligibility requirements of each program. DHS provides abuse and neglect protection and prevention services through child and adult protection.

DHS works closely with community organizations to assist with handling many challenges faced by families in our region.

Child Abuse Or Neglect Hotline:

  • 1-844-CO-4-KIDS
  • 1-844-264‑5437

Adult Abuse or Neglect Intake Line:

Fraud Hotline:

Food Assistance & Family Medical Ongoing Customer Service Line:

  • (719) 444-5124

Apply and Check Your Benefits Online

Colorado PEAK is the fast and easy way to access benefit information – anytime and anywhere. PEAK is an online service for Coloradans to screen and apply for medical, food, cash, and early childhood assistance programs.

https://coloradopeak.secure.force.com/

Food Assistance Program Update

The U.S. Department of Agriculture’s (USDA) is providing Supplemental Nutrition Assistance Program (SNAP) benefits through February 2019 in response to the partial government shutdown. At federal direction, all states including Colorado will distribute SNAP funds for February much earlier than normal, which required the early deadline for processing.

All redeterminations were due by 3 p.m. Tuesday, Jan. 15, 2019. Files submitted after the deadline will be processed as quickly as possible, but there is no guarantee of Food Assistance payments.

Food Assistance cases that were not due for redetermination and were current with completed files are expected to receive February issuance on or before January 20.

At this time, there is no information available about March food assistance. Households receiving Food Assistance are encouraged to stretch their food dollars as far as possible.

Interviews will begin Wednesday, Jan. 16, 2019, for those who applied for Food Assistance or who want to apply. Redeterminations received after the deadline will be processed. If federal funds are available, such cases will receive Food Assistance payments, but there is no guarantee.

New Food Assistance applications must be submitted and completed, including interviews, by Jan. 29, to receive February issuance.

Interviews area available by appointment or at DHS offices:

  • Citizens Service Center, 1675 W. Garden of the Gods Road, 80907 (7:30 a.m.-5 p.m. Mondays-Fridays)
  • Championship View – East, 5850 Championship View #120A, 80922 (8 a.m.-11:30 a.m., 1 p.m.-4:30 p.m. Mondays-Fridays)
  • Fountain Office/EBT Site, 350 Lyckman Dr., Fountain 80817 (8 a.m.-12 p.m. and 1 p.m.-4:30 p.m. Mondays-Fridays)

Please note, all El Paso County administrative and elected offices and affiliated agencies, including the Department of Human Services, will be closed Monday, Jan. 21, 2019, in observance of the Dr. Martin Luther King, Jr., holiday.

Information and applications for assistance programs are available online via PEAK at http://www.colorado.gov/PEAK. RRR paperwork may also be submitted via PEAK, by fax at 719-444-5139 or 719-444-8353, or in-person at El Paso County Department of Human Services locations.

If someone would like to complete a Food Assistance application via a phone call, please contact Hunger Free Colorado at 1-855-855-4626 or Colorado Benefits Center at 1-855-871-2696.

Due to unusually high call volume, anyone calling the customer service line may expect long wait times.

Early issuance of February Food Assistance was at the direction of the federal government. El Paso County Department of Human Services is taking direction from the state, and the situation is evolving.

A provision in the stopgap funding measure that expired on December 21, 2018, allowed the federal government and the USDA to make certain payments within 30 days of the stopgap measure expiring. The move provided the $4.8 billion needed to cover February SNAP needs across the country.

A list of area food banks is online. For those in need, Care and Share is hosting a free food distribution event 3 to 6 p.m. Friday, Jan. 18, 2019. The pick will be set up drive-thru style at 2605 Preamble Point, Colorado Springs, 80915. If you have questions, call 719-434-4683.

Below is a generic RRR form:

El Paso County DHS provides protection services for those most vulnerable in our region. The agency is an integral part of assistance programs and services. If you are seeking records for your case, please download the Request For Records Form for submission.

El Paso County DHS works extensively with organizations, nonprofits and other entities to extend the reach of the safety net.

This section links to basic information about El Paso County Human Services, including locations, hours and contact information for department leadership.

This institution is an equal opportunity provider. The non-discrimination statement can be found online: USDA Nondiscrimination Statement.

Notice of Reasonable Accommodation