We need to hear from you!

The mission of the El Paso County Department of Human Services is to strengthen families, to assure safety, to promote self-sufficiency, and to improve the quality of life in our community. The Quality Assurance Program helps ensure quality services for all persons who come in contact with El Paso County Department of Human Services. It is our commitment to continually improve those services.

The customers of our services provide the best guidance in determining how to better serve them. To do this we need to hear how we can be most responsive to your needs, what we are doing well and what needs to be improved. Our intent is to provide consumer-oriented program development, customer service and the promotion of excellence in all aspects of service as a public service agency. The Quality Assurance Program was developed to monitor our actions and ensure excellence in customer service.


We have Customer Communication forms available in DHS lobbies and online for your comments. When completed and signed, the Employee Conduct Grievance Form may be submitted in QA drop boxes in the main DHS lobby on the first floor of the Citizens Service Center or submitted via email to QA@elpasoco.com.

However, should you wish to talk with someone rather than use the Customer Communication form or if you have a concern that you have not been able to resolve through administrative or managerial procedures, you may contact:

  • Quality Assurance Department
    El Paso County Department of Human Services
    P.O. Box 2692
    Colorado Springs, CO 80901
  • (719) 444-5544
  • QA@elpasoco.com

Recognizing Excellence

If you had a stellar experience with a DHS employee, consider completing a Star Awards form online. The Star Awards offer opportunities for clients to share positive remarks about interactions with staff. Printed forms are available in the DHS lobby, in English and Spanish.

El Paso County Department of Human Services Comprehensive Civil Rights Plan
The plan is posted in the DHS lobby. If you are unable to read the document online and need a verbal explanation, call Quality and Development Services Director/DHS Civil Rights Officer Asya Rozental at 719-444-5531.