El Paso County Department of Human Services Meeting Norms

We Lead with Empathy & Respect

Everyone is Present & Engaged

We Create & Honor Psychological Safety

We Seek Shared Understanding

We are Committed to Teamwork and the DHS Mission & Vision

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Examples

We Lead with Empathy & Respect

• We lead with empathy by showing up to conversations in an empathetic way.
• We are respectful of the views and opinions of others.
• We approach conversations with a curiosity for understanding.
• We speak respectfully about our colleagues.

We Create and Honor Psychological Safety

• We will make sure everyone has had a chance to speak.
• We are transparent and honest about our intentions.
• We are courageous in expressing thoughts and ideas.
• We admit when we don’t have the answer.
• We provide both positive and constructive feedback to each other.

Everyone is Present & Engaged

• We will arrive at team meetings on time.
• Each of our meetings have a purpose.
• We are physically and cognitively present.
• We actively listen and participate.

We Seek Shared Understanding

• We will always have an agenda for a meeting.
• We ensure everyone has a chance to speak.
• We share all information relevant to the topic being discussed.
• We offer a roundtable for any questions, comments, or concerns.

We are Committed to Teamwork and the DHS Mission & Vision

• We will recognize and celebrate accomplishments or successes.
• We provide solutions when bringing concerns forward.
• We act for the overall good of our clients, teams and the community.
• We will honor our commitments to each other and the team.