Helping Households in Need

Colorado operates as a state supervised, county administered human services system. Programs and services are mandated by state and federal statutes and guided by state and federal regulations.

Factors that determine eligibility can vary depending on program. Applicants will need to provide documentation during the application process including documents verifying age, Colorado residency, income, SSN, resources, expenses, disability (if applicable), and application for SSI (if applicable).

Colorado PEAK

Assistance programs coordinate with Colorado PEAK for the application process and management; an office visit is usually not needed. Acquire an account on Colorado PEAK to maximize the online services available. Colorado PEAK is operated at the state level. The PEAK Technical Support Call Center number is 1-800-250-7741, open 7:30 a.m. to 5:15 p.m. Monday-Friday (closed on state holidays).

The free MyCoBenefits app is available through the Apple and Android app stores. PEAKHealth is a free app for current Medicaid and CHP+ members who have a Colorado.gov/PEAK account.

Did you know that if you receive cash assistance benefits, you can have that cash directly deposited into your bank account? The direct deposit enrollment form is available online.

DHS Main Lobby Hours of Operation

Department of Human Services main lobby at the Citizens Service Center is open 7:30 a.m.-4:30 p.m. Monday-Friday (closed on state holidays).

PEAK Virtual Assistance

The PEAK Chatbot is an automated customer service help desk available 24/7 for any PEAK user. To access the Chatbot, on the PEAK homepage, click “Chat Now” near the top of the page.

With the Chatbot, users can:

  • View Case ID, current month’s program status, PEAK application status, and State/Member ID
  • Get help with logging in and password resets
  • Get help viewing and printing a medical card
  • View instructions on how to make a payment
  • Get help cancelling benefits
  • Create a help desk ticket
  • Chat with a live agent Mon.–Fri., 8:30 AM–4:30 PM

PEAK Chatbot es un servicio automatizado de asistencia al cliente para todo usuario de PEAK, disponible 24 horas al día, los siete días de la semana en la página de inicio de PEAK.

Don’t risk a gap in your health coverage!

  • Get ready to renew now!
  • Make sure we can reach you! Update your contact information and sign up for notifications in the Health First Colorado app and in your PEAK account.
  • Respond by the date in your letter – you’ll get this in the mail and by email.
  • Don’t forget to sign your renewal packet.
  • Turn in documentation in the way that works for you: Health First Colorado app, mail, online at www.co.gov/PEAK.

For more information visit https://healthfirstcolorado.com/renewals/ or read the informational flyer in English or Spanish.

Assistance is available by phone

  • Colorado SNAP Call Center – Toll-free: 1-800-816-4451 (English only); Clients can call into the automated system to gather information about their benefits, get their case status, and receive general SNAP updates.
  • General Information Customer Service Line: (719) 636-0000
  • Health First Colorado/Medicaid Customer Service Line: (719) 444-8200
  • Fraud Hotline:

Applications for assistance may be submitted online through the Colorado PEAK website, submitted in-person at the DHS lobby or other DHS sites, or mailed to El Paso County Department of Human Services, P.O. Box 2692, Colorado Springs, CO 80901.

Adult Financial, Adult Medical and Long Term Care Programs

Aid to Needy Disabled (AND) & Aid to Blind (AB)

The Aid to the Needy Disabled-State Only (AND-SO) program provides a cash assistance benefit to low-income Colorado residents who have a disability that precludes them from working. The Aid to the Needy Disabled-Colorado Supplement (AND-CS) program provides a supplemental payment for clients up to age 59, who are receiving Supplemental Security Income (SSI) due to a disability or blindness, and are not receiving the full SSI benefit. Aid to Blind (AB) falls under the AND program.

Additional information including eligibility is online at the state Adult Financial Programs website.

Applications for assistance may be submitted online through the Colorado PEAK website, submitted in-person at the DHS lobby or other DHS sites, or mailed to El Paso County Department of Human Services, P.O. Box 2692, Colorado Springs, CO 80901. The El Paso County general information Customer Service Line at (719) 636-0000 (business hours only) is an additional resource.

Old Age Pension (OAP)

The Old Age Pension (OAP) program provides cash assistance for low-income adults age 60 or older. Additional information including eligibility is online at the state Adult Financial Programs website.

Applications for assistance may be submitted online through the Colorado PEAK website, submitted in-person at the DHS lobby or other DHS sites, or mailed to El Paso County Department of Human Services, P.O. Box 2692, Colorado Springs, CO 80901. The El Paso County general information Customer Service Line at (719) 636-0000 (business hours only) is an additional resource.

The Old Age Pension (OAP) Health and Medical Care Program provides limited medical care for those receiving Old Age Pension, if they do not qualify for Health First Colorado (Colorado’s Medicaid program).

Home Care Allowance (HCA)

The Home Care Allowance (HCA) program provides cash assistance to individuals 5 years of age and older with a disability to pay a home care provider. Additional information including eligibility is online at the state Adult Financial Programs website. A Single Entry Point (SEP) agency will determine the functional capacity and need.

Applications for assistance may be submitted online through the Colorado PEAK website, submitted in-person at the DHS lobby or other DHS sites, or mailed to El Paso County Department of Human Services, P.O. Box 2692, Colorado Springs, CO 80901. The El Paso County general information Customer Service Line at (719) 636-0000 (business hours only) is an additional resource.

Long Term Care

If you have a disability or are 65 or older, you may qualify for long-term care. Long-term care provides services and supports that can help you live in your home and community, such as help with bathing, dressing and meal preparation. Additional information about Long-Term Services and Support Programs in online at https://hcpf.colorado.gov/long-term-services-and-supports-programs.

If you want to apply for long-term care benefits, contact the county’s case management agency or apply online at CO.gov/PEAK.

The case management agency for El Paso, Park and Teller counties is The Resource Exchange. TRE serves all waivers and can be reached at (719) 380-1100 or online at https://www.tre.org/.

Health First Colorado Buy-In

Health First Colorado Buy-In Programs help Coloradans with disabilities who earn too much to qualify for Health First Colorado. Buy-In program members pay a monthly premium based on their income. There are Buy-In programs for adults and children. Learn more about Buy-In online at hcpf.colorado.gov/health-first-colorado-buy-in-programs.

Visit HealthFirstColorado.com/apply-now for information on how to apply. If you have questions, please call the El Paso County Health First Colorado/Medicaid Customer Service Line at (719) 444-8200.

Medicare Savings Programs (MSP)

Medicare Savings Programs (MSP) help people with limited income and resources pay for some or all of their Medicare premiums and may also pay their Medicare deductibles and co-insurance. There are four Medicare Savings Programs, each with different income limits. For more information, visit hcpf.colorado.gov/medicare-savings-programs-msp.

For specific information related to El Paso County ongoing medical assistance cases, please call: (719) 444-8200.

Right to File for Food Assistance

This institution is an equal opportunity provider.

EPC Nondiscrimination Notice – HCPF

Nondiscrimination Statement – SNAP

Notice of Reasonable Accommodation

Colorado Department of Health Care Policy and Financing (HCPF) Nondiscrimination Notice

El Paso County Department of Human Services Comprehensive Civil Rights Plan (The plan is posted in the DHS lobby. If you are unable to read the document online and need a verbal explanation, call Quality and Development Services Director/DHS Civil Rights Officer Asya Rozental at 719-444-5531.)

If you have additional customer concerns, visit the Quality Assurance page.